By creating exceptional events, Arlettie has become a European leader in organising unique private sales, both in showrooms and online. We bring together the biggest names in luxury at our showrooms in Paris, London, Milan, and New York. Each week, our showrooms are transformed with the latest collections from prestigious fashion, jewellery, leather goods, and accessory brands.
We've expanded our showroom network with the launch of an e-shop, making the joy of shopping accessible to even more people. With over 500,000 clients in our database, Arlettie offers a calendar of exclusive sales, providing our community with a truly unique shopping experience.
The Membership Developer is a phone-led role responsible for driving membership growth through high-volume outbound calling. This role is suited to a confident, self-motivated individual who thrives in a results-driven environment, is comfortable working autonomously, and enjoys delivering commercial targets.
KEY RESPONSIBILITIES
Phoning & Membership Conversion
· Conduct high-volume outbound daily calls to new and existing clients to convert memberships, renewals, and upgrades.
· Take full ownership of day-to-day prospection and phoning performance, ensuring consistent follow-up, strong conversion rates, and high-quality client engagement.
· Confidently promote all membership tiers (Member & VIP), identifying upgrade opportunities and closing sales over the phone.
· During larger membership campaigns, lead and coordinate phoning activity, aligning supporting team members on scripts, targets, and best practice.
· Maintain accurate call records and feedback to support campaign optimisation and reporting.
Membership Development & Growth
· Grow the membership base by converting new and existing clients across all sales channels, with phone as the primary conversion channel, supported by on-site and online touchpoints.
· Support membership loyalty, renewal, and re-engagement initiatives.
· Work closely with showroom team to meet and exceed individual and team membership targets.
Showroom Experience & Operations
· Promote Membership and VIP benefits on-site during strategic sales, supporting conversion and upgrade initiatives.
· Support the training of other team members in collaboration with management.
· Work closely with the Showroom Team to optimise membership promotion in the showroom.