Arlettie (about us)
Pioneer in exclusive event-based private sales, Arlettie has been creating unique experiences for the world's leading Luxury Houses for over 20 years.
In Paris, London, Milan, New York, and online, Arlettie connects its community of 300,000 members to exceptional sales events.
Arlettie is now looking for passionate new talents to support its ambitious growth and development.
Become part of a French success story that has grown into an international brand by joining Arlettie!
The Showroom & Retail Operations Internship is designed to provide practical, hands-on experience of Arlettie London's core showroom operation.
The intern will gain an understanding of how a private sale is planned, prepared and delivered, from the initial set-up and stock preparation through to the live sale, customer experience and post-sale review.
Working alongside the Showroom Management and wider operational teams, the intern will develop an understanding of how commercial planning translates into the successful delivery of a fast-paced luxury retail event.
Key Areas of Exposure
Sale Preparation & Set-Up
The intern will support and learn about:
Preparing the showroom ahead of each sale
Sale set-up and breakdown
Product placement and merchandising
Preparing operational areas and equipment
Understanding sale layouts and customer flow
Supporting final checks before opening
Understanding how different brand requirements influence the showroom set-up
Stock & Inventory Operations
The intern will gain exposure to:
Stock delivery and intake processes
Stock organisation and preparation
Replenishment during live sales
Maintaining accurate and organised stock areas
Understanding stock movement throughout a sale
Supporting end-of-sale stock processes
Customer & Member Experience
The intern will develop practical customer service experience through:
Welcoming and assisting members
Understanding Arlettie's customer service standards
Supporting customers throughout their visit
Maintaining presentation standards across the showroom
Understanding how customer flow and queues are managed
Learning how the team responds to customer queries and operational issues
Live Showroom Operations
During live sales, the intern will take a hands-on approach and support the showroom team with:
Floor operations
Maintaining showroom standards
Replenishment and product organisation
Fitting room operations
Queue and customer flow management
Supporting different operational areas as required
Identifying and escalating operational issues to management
Tills & Transactions
The intern will gain an understanding of:
The customer checkout journey
Till and transaction processes
Queue management
The importance of accuracy when handling transactions
Refund, return and payment procedures where appropriate
People & Workforce Planning
The intern will gain exposure to how staffing supports the delivery of each sale, including:
Understanding staffing requirements for different sales
How teams are allocated across showroom areas
The importance of staff skills and cross-training
Daily team briefings and allocation of responsibilities
How managers respond to changing staffing requirements during a live sale
Health, Safety & Security
The intern will learn about:
Showroom health and safety requirements
Security procedures
Customer and staff safety
Emergency procedures
Safe working practices during set-up, live sales and breakdown
The importance of maintaining secure stock and operational areas
Operational Problem-Solving
The intern will observe and support the management team in responding to day-to-day operational challenges, including:
Changes in customer volume
Stock and replenishment requirements
Staffing changes
Customer service issues
Maintaining standards during busy periods
Prioritising tasks within a fast-paced environment
Post-Sale Review
Following sales, the intern will gain exposure to:
Sale breakdown and close-down processes
Reviewing operational performance
Identifying what worked well and areas for improvement
Understanding customer feedback
Preparing the showroom for upcoming sales
Learning Outcomes
By the end of the internship, the intern should have developed an understanding of:
The full operational lifecycle of a private luxury sale
How a showroom is prepared and managed
The relationship between stock, staffing and customer experience
Luxury retail customer service standards
How teams work together during high-volume retail events
Basic inventory and transaction processes
Health, safety and security requirements within a retail environment
How operational problems are identified and resolved
How post-sale reviews can be used to improve future performance
The intern will be expected to take a proactive and hands-on approach throughout the placement, supporting the team during both sale preparation and live sales while developing practical experience across the different areas of the showroom operation.
This placement would be particularly suitable for a student studying:
Fashion Retail
Retail Management
Fashion Business
Luxury Brand Management
Fashion Management
Business Management with an interest in retail
A related retail, fashion or business discipline
The successful candidate should be:
Passionate about luxury fashion and retail
Proactive, enthusiastic and willing to learn
Customer-focused with a positive and professional approach
Confident communicating with customers and colleagues
Organised with strong attention to detail
Comfortable working in a fast-paced, customer-facing environment
Willing to take a hands-on approach to showroom operations
Adaptable and able to respond to changing priorities
Able to work both independently and as part of a team
Reliable and punctual
Interested in understanding how a luxury retail operation works behind the scenes
Comfortable with basic administrative and digital systems
What the Intern Will Gain
This placement provides an opportunity to experience the full lifecycle of a luxury private sale, from showroom preparation and stock arrival through to the live customer experience, transactions, sale breakdown and post-sale review.
The intern will gain practical exposure to the different elements required to successfully operate a fast-paced showroom, including stock and inventory, visual presentation, customer and member experience, floor operations, tills, staffing, health and safety, security and operational problem-solving.
Working alongside the Showroom Management team and other operational departments, the intern will see how different teams work together to prepare and deliver each sale while maintaining Arlettie's standards of customer service and presentation.
By the end of the placement, the intern will have developed practical retail experience and a broader understanding of luxury retail operations, customer experience and showroom management, providing valuable experience for a future career within fashion, luxury or retail.